Popular FAQs

My Orders

• How can I cancel my order?
• Where is my order?
• How can I check my order history?
• Why haven't I received my confirmation email?
• I put in the wrong address, how do I change it?
• I'm missing an item. What should I do?

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Mode of Payments

• What payment types do you accept?
• Paypal - Can I use it, and how does it work?
• Can I pay with Klarna?

Delivery

• Does Showpo have same day delivery?
• How long does shipping take?
• How much does shipping cost?
• Do you ship to work addresses?
• Do you ship to P.O boxes, military addresses or parcel lockers?

Returns and Exchange

• What are the documents needed to process a refund or exchange
• Has my return been processed?

Contact the team

• Information on speaking to the product / buying team
• Information on speaking to the customer service team